FAQ

Frequently asked questions

Are your products/packaging ethical?


I’m passionate about all my products and packaging incorporating ethically sourced materials wherever possible. The driftwood I source from the UK and combe the beaches myself every time I visit Cornwall and Devon. The brass pieces (rings and tubing etc) are made in Europe from reputable companies and the pre-formed wood pieces (hoops and beads etc) are sourced from companies who use untreated wood from sustainable forests. My boxes are 100% recyclable (either reused from my material orders or recycled boxes bought new). My tissue paper is acid free and recyclable. My bubblewrap is Oxo-degradable bubble wrap, which is a more environmentally friendly form of cushion packaging, and is 100% recyclable. This bubble wrap is treated with raw materials which do not contain heavy metals. When the bubble film is exposed to the combined effects of sunlight, stress, microbes and heat the end result is a product which is digested harmlessly by micro organisms and turned into the basic elements of carbon dioxide, water and biomass.




Can I return my purchase?


I want you to be over the moon with your purchase. I won't let anything leave my office unless I am 100% happy with it.

RETURNS & EXCHANGES

I will accept returns and exchanges on 'Ready to ship' pieces only.

(Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.)

Please do ask before you purchase if you would like any more photos emailed across to you. I'm more than happy to do this.

If you would like to return an item please contact me within 7 days of delivery.

Items must be returned within 30 days of delivery.

I can not accept returns on 'Made to order' or custom pieces unless your item has arrived

damaged or there has been a mistake on my part (if it is damaged please send me photos so I claim from Royal Mail, I send everything out with insurance).

I am always happy to send out photo's on request before I send your piece out. For large custom pieces I will send photos throughout the whole process to check it's meeting your expectations.

Please do contact me before you order if you are unsure of anything at all, I am more than happy to answer any questions and send more photos if needed.




Postage (UK & International)


*There are some postage delays due to Covid 19 & Brexit, these are out of my control. **Now the UK has left the EU your purchase may incure custom fees, please check your own country's policies on this before you purchase. If parcels are returned to me due to failure to accept your parcel, I will NOT refund postage costs I have incurred. Postage Worldwide Most packages are sent via Royal Mail Signed for 2nd class delivery, Special delivery or larger items I use Parcelforce. UK: starts at £7, larger pieces are calculated at checkout. Europe: starts at £15, larger pieces are calculated at checkout. Rest of the World: Starts at £20, larger pieces are calculated at checkout. All parcels are insured to full content value. For 'made to order' pieces, please see delivery time on individual listing for more information. For 'ready to ship' pieces, I post those within one week of the order being placed. (if you are in a rush do let me know and I'll see what I can do).

Once dispatched for delivery you will receive an email with a unique reference number which can then be used to monitor the progress of your delivery online via the Royal Mail/Parcelforce Track and Trace tool.

For International deliveries, delivery generally takes between 1 - 2 weeks but please be advised this could be longer (up to 5 weeks on rare occasions) due to your country's location, public holidays and customs handling and this is beyond my control.

**If you order from our site for delivery outside the United Kingdom, the parcel may be subject to import duties and taxes which are applied once the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges. If you would like further information please contact your local customs office before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. I will not be liable for any breach by you of any such laws.




How do I clean my purchase?


I recommend you spot clean only with a clean damp cloth if they get dirty. Give them a shake if they get dusty.




I want to order a 'Bespoke' piece, how does it work?


If you like my style but have something specific in mind, please do get in touch! I'll happily discuss this with you and give you a quote for your own bespoke piece. Payment If you are happy for me to go ahead with your piece I then require 50% of the cost upfront for materials etc. Then I will start making and send you photos as I go. The final 50% plus postage is required on completion. Your piece will be shipped as soon as final payment has been made. Returns I do not accept returns on bespoke orders (unless it arrives damaged of course). If you order a bespoke piece though we will of course have lots of communication along the way to ensure you are totally in love with your piece!




What language is used for your product's names?


It's Cornish! If you speak Cornish and I have used the wrong word etc, please let me know! I wanted to incorporate the language in my pieces as it is so rarely used. I also hope to one day meet someone who can speak the language then I can hear it in all it's beauty!




Is the driftwood clean?


Yes! It's been washed, scrubbed, sat in a bath of disinfectant to kill off any little critters, then washed again about 3 more times, scrubbed once more, then aired out to dry for 6 weeks. It is a long process!




Do you gift wrap?


Of course! I've hand made everything I can, so you can be assured that just as much love goes into the packaging. To get your piece to you safely I use boxes made with recycled cardboard as this is something very important to me. Some larger pieces I re-use boxes I have received as I get a lot of deliveries too! I also use green biodegradable bubble-wrap when needed. I then gift wrap everything in recycled tissue-paper with my handmade finishes.