Shipping & Returns
Packages are sent via Royal Mail or Parcelforce.
If you are local to Solihull, UK we can arrange local pickup to avoid postage costs. Email firstname.lastname@example.org before you order.
SHIPPING TIMES & COSTS
UK (2-5 days after dispatch): UK shipping is FREE.
Europe (1-2 weeks after dispatch): starts at £15, larger pieces are calculated at checkout.
Rest of the World (1-3 weeks after dispatch): Starts at £20, larger pieces are calculated at checkout.
For 'bespoke' pieces, I will discuss a time scale with you when we discuss your design.
For 'in stock' pieces, I post those within one week of the order being placed.
(if you are in a rush do let me know and I'll see what I can do).
LOST, DAMAGED OR UN-COLLECTED PACKAGES
All parcels are insured to full content value. Very rarely parcels do get lost/damaged.
If parcel has not arrived in 30 days, please contact your local post office in the first instance quoting your items postage reference number. Once your item has been declared lost/damaged by the postal carrier and you have received compensation, please contact me and we can discuss the replacement.
If you were not at the specified delivery address when the delivery was attempted by the courier, it is your responsibility to collect from the local post office/depot in the time stated.
If a parcel is returned to me and you wish me to resend, you will need to pay for postage again. I will then resend when payment has been received.
Due to the nature of my work and all items being handmade, please appreciate any replacement piece will attract a waiting time.
Once dispatched for delivery you will receive an email with a unique reference number which can then be used to monitor the progress of your delivery online via the Royal Mail/Parcelforce tracking tool.
Due to the nature of being a small handmade shop and many items are bespoke,
I do not except returns.
All sales are final.
*There are still some postage delays due to Covid 19 & Brexit, these are out of my control.
** Now the UK has left the EU, your parcel may be subject to import duties and taxes which are applied once the delivery reaches the specified destination. Please check your own country's policies on this before you purchase. Please note that I have no control over these charges. I will NOT refund costs I have incurred if parcels are returned to me.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. I will not be liable for any breach by you of any such laws.
PRIVACY & SAFETY
Please see this link for our Privacy document...